HideMyAss VPN Review

Speed: 4.5
Features: 4.5
Support: 4.5
Security: 4.5
Price: 5
Locations: 5

Hide my ass VPN

Users rating:

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If you know that it’s going to rain today will you put an umbrella into your bag? Certainly, yes. The same is with the internet trip. If you know that there is a risk to get under the rain of hackers’ attacks, malwares and other irksome sniffers, will you take care of your protection? The answer is obvious again.

Though HideMyAss VPN cannot save you from being wet in case of heavy shower, it won’t let you be tracked or hacked during your net surfing.

HideMyAss is a well-known UK based VPN and you can find a range of articles discussing pros and cons of this service. Our HideMyAss review is based on the results of various tests we put this VPN to.

On the whole, this VPN provider is not bad and at least deserves your attention. HideMyAss has a great locations list which guarantees VPN service in different corners of our world. Thus you won’t need to look for alternative virtual protection having a rest somewhere in Europe or a business trip in Asia.

HideMyAss is also good at compatibility and has a 30-day money-back guarantee. What is more, it has a free trial. No leaks as well as easy setup make this provider a good competitor for NordVPN or ExpressVPN.

Still, it does have several perplexing points which you should be aware of before becoming HideMyAss subscriber.


About VPN

If you are making your first steps into the world of VPN, let us help you grasp the key issues of this service.

VPN service has come through a real evolution before becoming popular with common users like us. At first it was aimed only at internet security in business world. Companies needed to keep their data safe from peering eyes of their competitors.

Later, VPN service came to be in great demand among private users, too. One of the main reasons for such deep interest was the adoption of laws, according to which ISPs had to keep users’ data in such countries as the US, Canada, the UK, Australia and others.

Since that time VPN has become almost an integral part of online security and privacy. This service hides users’ online activities from hackers, government control and protects from being trapped by various malwares.

HideMyAss VPN All Features Table:

Technical Features
Protocols: PPTP, OpenVPN, L2TP
PGP Key Available: No
IPv6 Supported: Yes
Kill Switch: No
P2P: Yes
Own DNS Servers: No
Compatibility: Windows, Mac OS, iOS, Android, Linux
Apps and Extensions
Windows: Yes
Mac OS: Yes
Android: Yes
iOS: Yes
Linux: Yes
Steam: No
Google Chrome: Yes
Mozilla Firefox: Yes
Other Apps:
Security and Privacy Features
Data Encryption (Max), bit: 256
Data Encryption Type: RSA RC4 algorithm, OpenSSL with algorithms 3DES, AES-256, RC5
Handshake Encryption (Max), bit: 2048
Handshake Encryption Type: DH Key
Timestamps Logs: Yes
IP Logs: Yes
DNS Leak: No
SSL, Class: Class B, Self
Locations, Connections, Bandwidth
Number of Countries: 190
Number of Servers: 850
Connections / Devices: 2
Bandwidth Limits: No
Support and Customer Care
Immediate support (chat, toll-free): Yes
24/7 Support Availability: Yes
Support Languages: English, German, French, Spanish, Russian , Italian, Turkish, Arabian
Knowledgebase, F.A.Q.: Yes
Video Tutorials: Yes
Pricing, Freebies, Discounts
Monthly price (annual plan) $6.55
Monthly price (1 month plan) $11.52
Free Trial: Yes
Moneyback (days) 30
Accepts Bitcoin: No
Anonymous Payment: No
Referral Program: Yes
Discounts and Special Offers:
Other Info
Based in: United Kingdom
Launched in: 2011
Ratings and Trophies
Our visitors rating:
TrustPilot Rating: 7.5 out of 10
PCMag Rating: Good (3.5 out of 5)
Bestvpn.com Rating: 3.0 out of 5
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HideMyAss VPN Plans and Pricing

HideMyAss doesn’t belong to the category of those providers which offer their services for $4 per month. Still, it has some special discounts for loyal subscribers.

hidemyass vpn prices

This VPN service offers 3 pricing plans which differ in time period and price. The first package for just one month costs $11.54. Of course it is quite pricey but it only incites you to have a look at other plans with lower prices and longer time periods.

The next plan presupposes 6 months use and $8.33 per month. However, the most favorable package is an annual plan, which gives you a 43% discount and as a result costs only $6.55 per month.

There is no doubt that every customer would like to get a free trial before making a final decision concerning any VPN provider. Strange as it may seem, but HideMyAss seems to hide this fact. We did not find any information about this on their official website but it didn’t stop us and we went further.

It was hard to believe that a VPN service with such pricing policy doesn’t offer any free trial option. So, our next step was to use Live Chat in order to find out whether HideMyAss offers any free trial or not.

hidemyass free trial chat

And, ta-dah, we got the answer “YES”! A customer service agent gave us a link link, so you can follow it and make use of free trial.

hidemyass free trial

The general time included into free trial covers 7 days. But keep in mind that firstly you have to go through the short registration process.

hidemyass free trial sign up

Besides, you need to enter you credit card details. Here the key point is not to forget to cancel this free trial (if you want, of course) because in 7 days you will automatically get an annual subscription.

Another issue to take into consideration is 30-day money-back guarantee which gives you a full right to change your mind and ask for a refund. As to the payment methods, you can use PayPal, BitCoin, Qiwi or Credit Card (Visa, MasterCard etc).

There are also special VPN offers for business and multiple accounts. HideMyAss provides monthly and annual packages for 5, 10 or 20 devices which sufficiently differ in prices.

hidemyass price for business annual

But if you need some other options you can contact HideMyAss and send its team a request.

hidemyass price other

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HideMyAss VPN Technical Features and Compatibility

HideMyAss has a set of technical features which are worth your attention. There is a Nat Firewall option due to which this VPN service can take care of users’ privacy and security. The point is that Nat Firewall is able to modify network address information and in such way to masque users’ IPs.

Thus, HideMyAss has a dynamic and shared IP type. It means that the IP address can change from time-to-time and you can use different IP addresses for your online activities. On the whole, this VPN provider offers more than 110,000 IP addresses.

This VPN provider provides three most popular protocols – PPTP, L2TP and Open VPN (though only OpenVPN is available in the 3rd version). There are also two different data and handshake encryptions. There is a weaker MPPE-128 data and RSA-RC4 handshake encryption. As to the stronger ones, HideMyAss provides AES-256 data and RSA-1024.

Unfortunately, there is no PGP key as well as Kill Switch. What is more, HideMyAss VPN service doesn’t support IPv6 and doesn’t provide its own DNS servers. Besides, if you are a regular user of torrents HideMyAss won’t suit you as it doesn’t offer an option of P2P.

HideMyAss has 4 external trackers and IP address detection. Timestamps are also available. By the by, this provider leads no log policy.

HideMyAss is compatibile with the most popular devices and their platforms. It supports Windows (Windows XP, 7, Vista, etc), Mac OS X, Linux, iOS and Android.

The list of devices compatible with HideMyAss is also impressive – iPhone, iPad, Android, Nokia, Blackberry, Boxee, Xbox 360, Apple TV, iTouch DDWRT Router and others. Nevertheless, this VPN service allows no more than two simultaneous connections.


HideMyAss VPN Security & Privacy Features

As we have mentioned above HideMyAss has a range of protocols you can choose from – PPTP, L2TP, and Open VPN. Still, OpenVPN is considered to be the best option as it combines a nice speed and a good security level.

Nat Firewall and 110,000+ IP addresses make this VPN provider almost impossible to track. However, having no Kill Switch HideMyAss cannot guarantee security as well as privacy in case of unpredicted connection drop.

HideMyAss offers a reliable AES-256 data encryption and a hefty RSA-1024 handshake encryption. But keep in mind that if you use PPTP protocol you will be allotted only 126-bit encryption which is not as powerful as AES-256.

Note that HideMyAss doesn’t own DNS servers. IPv6 leak protection isn’t provided as well.

Although this VPN service states that it leads no log policy, it’s a UK-based VPN which means HMA is a subject to UK laws (and they are quite strict).

As to the privacy policy itself, HideMyAss notifies about collecting users’ names, usernames, email addresses, passwords (encrypted) and IP addresses during the registration policy.

At the same time, HideMyAss explains why it needs these data:

  • We may collect your name to personalize the services we offer to you, and collect your username and password in order to provide you with access to the web based control panel and to our downloadable VPN software.
  • We collect your email address in case you forget your password or wish to receive email newsletters. Your IP address is logged by us so that we can prevent any spam, fraud or abuse of our Site and our services.
  • In general, we use the data we collect to provide our services to you, prevention of fraud and abuse. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking the “unsubscribe” in the relevant email.

HideMyAss provider stores all this information as long as you are their subscriber and up to two years after that. They may also keep these data for an expended period of time in case of certain legal obligations, dispute resolves or agreement enforcements.

In a nutshell, we recommend you to get acquainted with the full version of HideMyAss Privacy Policy as well as Logging Policy before becoming its subscriber. Of course, it’s a boring and time-consuming process but you should do that in order to make sure that this VPN provider corresponds to all your requirements.

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Setup Process

Desktop VPN client

Installation process is quite typical and won’t surprise you with anything unusual.

hidemyass installation

The general look of app is simple and nice.

hidemyass windows app

What is more, there is no need to disconnect in order to choose a new server. In fact, this little detail saves time and nerves.

hidemyass servers

You can also easily change the IP address within the city or country you are in. The whole process is quite convenient.

hidemyass change ip

Settings are not plentiful. 3rd software version only supports OpenVPN. You can choose the other protocols but you need to do some manual configurations for this.

hidemyass connection settings

hidemyass settings

Mobile VPN client

Mobile app of HideMyAss VPN service is as convenient as its desktop version.

hidemyass ios app start

hidemyass ios app login

hidemyass ios app disconnected

hidemyass ios app connected

You can choose a necessary server either from the standard server list or from the list of your favorites.

hidemyass ios app servers

As to the settings, there are almost no options to change or to choose from.

hidemyass ios app settings

What we really like about this mobile app is its Be Smart option. Thanks to it you can select the most suitable connection based on your personal needs.

hidemyass ios app help

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HideMyAss VPN Locations (Countries and Servers)

To tell you the truth, we are in raptures over the number of servers (and countries) HMA has available. There are not so many VPN services which can offer you 330 locations in almost 200 countries and a high number of VPN servers including up to 880 items with 113,990 IP addresses.

The locations map covers all parts of the world:

– US
– Canada
– Europe
(UK, Austria, Belgium, Belarus, Croatia, Georgia, Denmark, Greece, Hungary, Italy, Moldova, Norway, Poland, Spain, Sweden, Ukraine, Turkey etc)
– Asia
(Armenia, Cambodia, China, India, Hong Kong, Iran, Israel, Japan, Malaysia, Lebanon, Nepal, Oman, Saudi Arabia, Sri Lanka etc)
– Oceania
(Australia, Christmas Island, Fiji, Nauru, New Zealand, Samoa etc)
– Central America
(Costa Rica, Honduras, El Salvador, Panama etc)
– South America
(Colombia, Argentina, Uruguay, Venezuela, Peru etc)
– Africa
(Angola, Benin, Algeria, Chad, Congo, Nigeria, Mali, Togo, Sudan, Zimbabwe etc).

Note that HideMyAss is one of those VPN providers which offer its servers in such countries as Saudi Arabia, Philippines and Indonesia.


HideMyAss VPN Speed and Performance

In fact, HideMyAss showed rather positive results of its speed test. As to the desktop version, the best download as well as upload speed was in the UK (30,4 mps and 39,5 mps). Servers in Germany had also good uploading speed (30,69 mps). US servers were also OK (download – 9,37 mps and upload – 11,94 mps).

Servers in Australia were quite slow for downloading (5,06 mps) but uploading speed was almost the same as on the US servers.

Hong Kong servers, on the contrary, were a real trouble. Three speed tests out of five just failed. The other two tests showed the average download speed of 21,55 mps what means that potentially this server can have a nice performance but it fails to show it.

hidemyass dns leak test

Also, we didn’t have any IP or DNS leaks.

hidemyass ip leak test

Speaking of the speed on the mobile app, the results here are somewhat different. UK servers showed slower speed than that one on the desktop version. Download speed reached only 18,84 mps and upload speed – 28,83 mps.

US servers on the contrary had better speed results – 20,11 mps during downloading and 22,82 mps during uploading. Servers in Germany had improved performance as well (download – 29,03 mps and upload – 28,24 mps).

Unfortunately, Australian servers were slow at both processes of downloading (1,21 mps) and uploading (0,93 mps) (but, to be fair, we are far from Australia). As to Hong Kong servers, there wasn’t any internet disconnection as on the desktop app, but the average speed was poor as well (download – 0,93 mps and upload – 5,88 mps).

hidemyass ios app dns leak test

As well as desktop version, HideMyAss mobile app didn’t show any leaks.

hidemyass ios app ip leak test

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HideMyAss VPN Support

As we know sometimes there may be certain difficulties in using the service and we need a qualified consultation and professional recommendations. The provider we are talking about copes with such task by means of various support options.

You can either look for you solution surfing Forum notes or visiting social networks like Facebook or Twitter. You can also write an email or use ticketing system.

But if the problem is urgent then you’d rather contact a customer service agent via Live Chat. You will get a quick answer and there is a great chance that it will be exactly the one you wanted to get.

To tell the truth, there is a wide range of options and it’s up to you which one to choose, taking into account the type of the problem or misunderstanding which has occurred.


Pros and Cons

HideMyAss VPN service is full of pluses and at the same time has several sufficient minuses which may cause certain doubts in making a final decision.

The pricing policy is somewhat controversial. On the one hand, its monthly plan is really expensive. On the other hand, the annual subscription has rather reasonable price – $6.55.

Such bonuses as 7-day free trial and 30-day money-back guarantee add more pluses to the general characteristics of this VPN service. However, we haven’t found the reason why there is no information about a free trial option on HideMyAss website.

HideMyAss won’t offer you the heftiest security and privacy level. This VPN provider has no Kill Switch and IPv6 leak protection. Still, our tests didn’t find any DNS or data leaks. Besides, there is no PGP key or P2P option.

Nevertheless, there are some features this service can be proud of – this is NAT Firewall, AES 256-bit data encryption and the set of the most popular protocols. There are also more than 110,000 IP addresses.

This service has a good compatibility and great server coverage – 850+ servers in 190+ countries. By the by, there are servers even in such countries as Indonesia, Arabia and Philippines. The only minus here is the absence of HideMyAss server in UAE.

The speed tests are not bad. On whole the results are good and the only big minus is Hong Kong server. It definitely requires additional improvements.
Customer support is rich in options. Thus you can make use of Live Chat, forum, knowledge base or FAQ, social networks, email and ticketing service.

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In a nutshell, HideMyAss can be a good option of VPN service if it corresponds to all your needs and requirements. Therefore we highly recommend you to check its Privacy and Logging Policy and see whether there aren’t any issues which are not suitable for you.

If you are looking for security and anonymity as requirement number one, then you’d better find the other provider with more powerful privacy system.

What we really appreciate about this VPN service is its amazing server coverage and high compatibility.

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  1. jason says: Reply
    Speed: 4
    Features: 4
    Support: 4
    Security: 4
    Price: 4.5
    Locations: 5

    Using it for 3 days already. Speed is a bit slow but in general it works fine

  2. Nick Willson says: Reply
    Speed: 5
    Features: 5
    Support: 5
    Security: 5
    Price: 5
    Locations: 5

    Use HMA Pro VPN with Windows 10. Amazingly fast, amazingly easy. Thank you guys for the best vpn product!

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